Steps to order
About our Order Process
1. Get a Quote
We will quote you on your order depending on the items you chose, whether you chose screen printing, embroidery, promotional products, vinyl graphics, high end printing, imprint locations and colors.
2. Approve Invoice & Post Payment
Once all the details are sorted out. We will send you an invoice based on your order. If you approve it and sign off on it, then we can proceed with your order. We ask for at least a 50% deposit up front to begin any work on your order. Purchase orders need to be approved by management, submitted and signed off by the appropriate department before any work will begin. Artwork layout or design does not begin until an order has been signed off on.
3. Your Order Process Begins
Once invoice has been paid for, your order process begins. You will receive an art proof through email usually within 24-48 business hours of us receiving your art or custom art request.
4. Approve Mock Up
Approve your mock up and final artwork by sending us an email back, physical in-store sign off or fax with an OK. Please be sure to look over all details of the mock up before approving the proof. Once approved no changes can be made. Your computer screen resolution may vary for color or clarity. We reserve the right to print within a 15% gradation of the color chosen. This is standard in all printing. All paper proofs are printed at Palomar and will be put in your order if you are not happy with the clarity on your computer screen.
5. Run the Presses
Now the order is finally in production. Once an order is in motion no alterations will be accepted. Our presses are set up and ready to go. Leave this part up to us!
6. Pick Up/ Ship
Your order is ready! You can choose to pick up at our Worcester, Ma or choose for us to ship your goods. All items must be inspected and counted before they leave Palomar. Once the items have left Palomar they are considered accepted as is and fully accounted for. There are not returns on custom orders. *Please note that shipping time is not included in production turn around time and is an additional fee*