Order Guidelines

Learn about order minimums, payment, artwork, turn around times, shipping and more.

Minimums

Our minimum is36 pieces per style for screen printing and 12 pieces for embroidery. 


Payment

We require all orders to give at least a 50% deposit at the time the order is placed. If payment has not been made the order will NOT be processed. We accept all major credit cards.


Invoices

All invoices MUST be signed off on and submitted prior to us doing any work on your order. Invoices that are not signed off on will not be worked on.


Artwork

All artwork must be submitted as a vector file in an illustrator, EPS or PDF format. If done in illustrator make sure text is converted to outlines. If artwork does not meet these requirements, and additional art fee will be charged for us to recreate your design or provide you with a custom design.


Art Approval

Art approvals will be sent via e-mail within usually within 24-48 hours after the order has been placed. The digital mock-up must be approved or acknowledged with an email response. Failure to approve your artwork will result in a delay in production time. After approvals are signed or consented via e-mail there will be no changes. *Note: Palomar Printing is not responsible for hindrance on production due to delayed approval of the digital mock- up. Please be sure to check your mock-up for artwork accuracy such as: color, dimensions, spelling and product information.


Changes to your Order

Changes after art approval are limited to the following: Adding additional pieces to the order. Additional fees and extra production time may be applied.


Cancellations

All orders are final, if a cancellation is made it must be made within 24 hours, order has been placed you will be subject to a 30% restocking fee plus a partial payment covering any service already provided . Absolutely NO cancellations will be allowed if the order is already in process or any printing has been done. Note:*If your order is a Rush there are no changes allowed after your order has been placed.


Rush Orders

We do offer rush services but this service is not always available.  Rush orders are subject to a fee depending on the amount of time we have to produce the order.


Damages and Under Runs

We do our best to ensure every garment is printed correctly but mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order. Keep in mind we have a 5% damage allowance, we recommend to order additional pieces. Palomar Printing is not liable for any garment manufactured inconsistencies including, but not limited to, mislabeled garments, color dye irregularities, stitching errors, rip, tears or holes in garments. Palomar Printing is also not liable for inconsistencies in discharge printing due to fabric, fabric dye and/or fabric content. Palomar Printing is not responsible if certain items are out of stock. If items are out of stock we will inform you as soon as possible and offer you alternative styles. Placement: Please be aware that the industry standard is 1/4” tolerance in either direction. This will not be considered a misprint.


For Contract Printing ONLY

If you are providing the garments for printing, then you must provide us with a detailed description of the garment, including style number(s), color(s), size(s), quantity and packing slip. Palomar Printing allows for a 10% damage rate and is not responsible for replacing items within this range.


Turn Around Time & Due Dates

Our turnaround is usually 7-10 business days after art approval. If we are extremely busy our turn around can vary. Due dates are really important to us. If you have an specific date that you must have your production in your hands please let us know. We do offer a rush service (if available) please contact us if you need a rush order.


Shipping, Deliveries & UPS Pick Ups

Customers are responsible for all shipping and handling fees (if applicable). Customer must inform us when placing the order if the order will be shipped to a specific location. We use our own UPS account and add shipping cost to your invoice. Palomar Printing is not responsible for any delays.


Estimates

Estimates expire in 30 days.Estimates are subject to change upon review of the graphic. You will receive an estimate within 24 hours of your quote request. (Weekends are excluded. Example: You submit a request Friday at 3:30pm you will receive your estimate on Monday during business hours. Please provide us with a little time to get back to you.)


Prices & Policies

Deluxe Screen Printing has the right to change and alter pricing without notice.We care for our clients and always try to keep our prices low and reasonable.